Applicable to various fields and types of business, BOTs are innovative software that, thanks to artificial intelligence and machine learning, analyze, understand and interact in an automated way with the system. Thanks to this punctual and accurate functionality, BOTs are cheaper and faster to build than apps.
They also allow for greater flexibility and can be used for different purposes.
BOTs can in fact index websites and check that they run correctly (technical bots), have a social automation function or interpret and answer simple text and voice questions. In many cases, this ability could turn BOTs into real alternatives to call centers, thus drastically reducing operating costs.
The financial world was one of the first to embrace BOTs and where we first experimented with their use.
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